Q: <strong>Learn More about everPresent's AI Philosophy</strong>

Across all analog formats we use artificial intelligence as a support tool, not a substitute for human expertise. AI assists with stabilization, cleanup, and consistency, allowing our specialists to focus on judgment, quality control, and preservation decisions. We don’t apply the same approach to every format, and we don’t automate simply for speed. Slides demand different care than VHS tapes; audio requires different judgment than film. Each project is reviewed by people who understand the material , the era it came from, and the responsibility that comes with preserving it. Every order reflects the same philosophy: thoughtful technology, human oversight, and respect for the original.

Question 1

Learn More about everPresent's AI Philosophy

Accepted Answer

Across all analog formats we use artificial intelligence as a support tool, not a substitute for human expertise. AI assists with stabilization, cleanup, and consistency, allowing our specialists to focus on judgment, quality control, and preservation decisions.

We don’t apply the same approach to every format, and we don’t automate simply for speed. Slides demand different care than VHS tapes; audio requires different judgment than film. Each project is reviewed by people who understand the material, the era it came from, and the responsibility that comes with preserving it.

Every order reflects the same philosophy: thoughtful technology, human oversight, and respect for the original.

Question 2

How do I transfer old video tapes to digital?

Accepted Answer

Schedule a free home pickup if you live along the East coast, drop your tapes off at one of our 130+ local stores, or mail them in for free! Regardless of how you get started with EverPresent, we’ll transfer your video tapes on professional decks and assess quality before delivering the .mp4 files through the EverPresent app.

Question 3

How much does it cost to digitize video tapes?

Accepted Answer

$24 per tape for your first 10, then $19 each after that. We automatically apply a bulk discount for you. You can get a USB or DVD set plus label transcription through our Secure Service upgrade ($5/tape)

Question 4

What formats can I convert my video tapes to?

Accepted Answer

.mp4 files that play on any Mac, PC, phone, or TV. You can also get DVDs or USB drives as add-ons.

Question 5

Can I convert my video tape to a DVD as well?

Accepted Answer

Yes. DVDs are part of the Secure Service upgrade, or an additional add-on. You still get the .mp4 files. We highly recommend a USB or digital file as your main keepsake, as it won’t go bad.

Question 6

What makes EverPresent the best video tape to digital converter?

Accepted Answer

Experience, service, and value for the money. We digitize 100,000+ video tapes annually and consistently go above and beyond to produce the best possible file. The scale at which we work allows us to keep our pricing affordable for you, too.

Question 7

How do I prepare my tapes to send to EverPresent?

Accepted Answer

Just box them up. Don’t sweat labeling, sorting, or organizing. We inventory everything when it arrives. You get a free quote before work begins.

Question 8

Can I get my video tapes converted locally?

Accepted Answer

Yes! We have 130+ store locations for drop-off and we can pick your video tapes up if you’re within our service range, too. From Maine to Florida, we serve the entire East Coast locally. Our drivers personally transport your tapes to our nearest lab so we can get the ball rolling.

Question 9

Does EverPresent help repair video tapes before converting them?

Accepted Answer

We can help with mechanical casing repair, tape splicing, mold cleaning, sticky shed incubation, and time base correction. We’ll let you know upfront if a tape needs work before it can be converted to digital, and what that will cost you.

Question 10

Can I get my video tapes back after converting them to digital?

Accepted Answer

Yes. You can convert video tapes to digital and still keep the precious memories themselves in their original form. We’ll send you back the originals when it’s all said and done.

Question 11

How quickly can I convert video tapes to digital files?

Accepted Answer

Turnaround depends on how many video tapes you’re converting. We’ll give you an accurate timeline for the whole process once you request your free quote.

Question 12

Will the digital file I get ever expire?

Accepted Answer

No. You keep the .mp4 file forever after downloading it. Your free EverPresent app access only lasts 60 days, but a lot of our customers decide to extend it after that.

Question 13

How do I back up my digital files?

Accepted Answer

Download them to your computer from the EverPresent app. You can also put them on a hard drive or cloud storage rather than just on your computer. We can convert video tapes to digital files and then put them on a USB or DVD for you if you want. It costs $20 and $12, respectively.

Question 14

Where does EverPresent digitize video tapes?

Accepted Answer

In our own labs along the East Coast, by our own technicians. Nothing gets shipped overseas or outsourced to a third party. You can rest assured an expert is handling the job when you convert video tapes to digital with us.

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