How to Download Your Videos
How to Download Your Photos
Where can I find pricing information on your website?
You can find our master pricing page by clicking on this link!
You can also choose one of the services below to visit for more information, including pricing.
How secure are my photos & videos?
All of our photo and video jobs go through an extensive inventory system. Your consultant will count your photos and videos and review your estimate with you. All of our client materials are sealed in weather-proof bins and labeled with your last name, unique job number and what’s inside. All of our photo and video technicians wear white gloves and only work on one job at at time. Your job is tracked from start to finish and you can call for an update at any time to find out about your project.
What is the difference between you and other vendors?
Our personal and unique approach to preserving your family memories is without peer. You can come directly to our Newton headquarters and work one on one with your personal consultant who is with your job from start to finish or drop off at one of our 15 locations throughout New England and New York. Your order is personally driven, and never mailed, from all of our partner stores and you will work remotely with your personal consultant to ensure your individual needs and requests are met.
Will my digitized material be better than the original?
All of the client materials that come through our doors are cleaned before transfer or scanning and optimized after. Photos, slides and negatives are dusted and handled by white-gloved technicians. Your film reels and tapes are transferred to a computer, not directly to DVD, and reviewed by a video technician for quality issues while they clip out blank and blue screens at the beginning or end of your video files. A senior photo or video technician reviews every order through our triple-level system for quality control.
How many VHS tapes can fit on one DVD?
Our DVDs hold up to 2 hours of video footage. VHS tapes can be up to 2 hours long, but if they are shorter we can combine them onto a single DVD. You will be able to access which video you are watching from a custom DVD menu our team creates for you. If your tapes are labeled, you will see those labels on your menu.
What formats do you do?
We can digitize almost any format that you have!
VHS tapes, VHS-c tapes, 8mm tapes, mini DV tapes, silent film reels or film reels with audio in 8mm and 16mm. We will even convert your BETA & PAL tapes, audio cassettes, reel-to-reel audio and vinyl.
We also do photos, 35mm slides, 110 & stereo slides, 35mm negatives, medium and large format negatives, glass plate negatives, over-sized and framed items. We specialize in album and scrapbook scanning including vintage scrapbooks, magnetic albums, sleeved albums and modern scrapbooks.
Ask us about any format you don’t see here!
How can I tell how many feet of film I have?
Film reel sizes are standardized by diameter and from there we easily determine the footage:
-3″ reels are the most common and are often stored in a mini-cardboard container: 50 ft.
-4″ reels: 100 ft.
-5″ reels: 200 ft.
-6″ reels: 300 ft.
-7″ reels: 400 ft.
-8″ reels: 600 ft.
-9″ reels: 800 ft.
-10″ reels: 1000 ft.
These measurements are true for 8mm, Super 8 and 16mm film. For example, if you have 3 full reels, each of which are 5 inches in diameter, that’s 600 ft. of film total.
Can I see what’s on my film before I transfer it?
Absolutely! If you’re local to our headquarters in Newton, Massachusetts you can reserve time in our viewing station to preview your film reels. The first hour is free and we can accommodate 8mm & 16mm film. You can also reserve our viewing station to view VHS tapes, VHS-C tapes, 8mm tapes, mini DV tapes. You can even review your 35mm slides & negatives on our lightboxes!
How many photos can fit on a USB?
The average size of the JPEG files we return is 1.8MB and we always return whatever size USB you need for your order, up to 64GB! A 64GB USB could hold up to 35,000 images! We also offer hard drive storage for even larger projects.
What is better, a USB or DVD?
We hear this question a lot and the answer has two parts. We recommend USBs or hard drives for large video and photo projects. They are a secure way to keep a back up copy once you’ve made the easy transfer from the USB to your desktop.
DVDs are for watching! They are meant to be put into your DVD player and shared with family and friends so we are happy to make them, but DVDs are also a technology on their way out. That’s why we provide downloadable mp4 files for all of our clients that convert to DVD. We also provide data DVDs upon request for photo projects but many of our clients prefer the USB.