What is the Homepage?
The app homepage is the overview of everything you can do in your app. The left hand menu is where you access your files, folders, favorites and more. The buttons on your homescreen give you quick access to download and share and the Toolbox is a one-stop shop for anything else you need from EverPresent while in the app.
How do I access the app?
While your project is being digitized you’ll receive an invitation to the email address we have on file for your project to create your login. The EverPresent app is available on desktop, tablet and mobile for iOS and android so you have three easy ways to sign up. The process only takes a few minutes! Using the same email we invited, create a password, verify your email and you’re done. View our walkthrough on signing up here.
When your project is complete, we’ll let you know that your files are ready to view after you log in. The link to log in is the same to sign up if you’re on a computer, or you simply open the app you’ve downloaded. View our walkthrough on signing in here.
What are “Favorites”?
Our “Favorites” feature gives you a quick and easy way to highlight the memories you love the most so you can easily access them. When you select the heart icon in the top right corner of any file, it automatically adds it to a “Favorites” folder in your account. When you go to the Favorites link in your menu, you will only see all of the files you have ‘favorited’.
How do I share and unshare?
There are two primary ways you can share files with the app, Invite Account User and Share Outside App.
- Invite Account User sharing means you are inviting someone to sign up with their own access to your archive on our app. You’ll provide their email address and whether or not you’d like them to be a “viewer” or an “editor”. Giving them editing privileges means they can change file names, create folders, favorite, etc in the same way you can. You can give direct access to your whole archive, or only certain folders. You can view a complete walkthrough of how to directly share your whole archive here.
- Share Outside App sharing means you are creating a publicly accessible link to your whole archive, a certain folder, or only a handful of photos. It depends on what you are deciding to share. Once the public link is created, anyone who has access to the link can view the files you’ve attached to it. You can view a complete walkthrough of how to publicly share your whole archive here.
- When you share via Share Outside App it will give you the option to share on Facebook instead of sending someone the link directly! We’ve made a brief video introduction of how to share all, or some, of your memories to social media.
- You can unshare a public link at any time from your “Shared” tab of your menu. View a complete walkthrough of unsharing here.
What is “All Files”?
All Files is a view of everything in your archive as individual files. By default, your view will be sorted in alphabetical order by filename. This includes all the photos, videos and audio memories that you have.
In this view, there are many things you can do: share, download, edit filenames, edit descriptions and even play everything as a slideshow!
What is “Photos”?
Photos is a compilation of all the image files in your archive. Printed photos, slides, negatives, photos in albums, etc, can all be found here. By default, your view will be sorted in alphabetical order by filename. If you have not done scanning with us there will be no files in this section.
In this view, there are many things you can do: share, download, edit filenames, edit descriptions and even play everything as a slideshow!
What is “Videos”?
Videos is a compilation of all the .mp4 video files in your archive. Video tapes, film reels, DVD transfers, etc, can all be found here. By default, your view will be sorted in alphabetical order by filename. If you have not done home movie transfers with us this section will be empty.
In this view, there are many things you can do: share, download, edit filenames, edit descriptions and even play everything as a slideshow!
What is “Audio”?
Audio is a compilation of all the .mp3 audio files in your archive. Audio cassettes, audio reels, vinyl records, etc, can all be found here. By default, your view will be sorted in alphabetical order by filename. If you have not done audio transfers with us this section will be empty.
In this view, there are many things you can do: share, download, edit filenames, edit descriptions and even play everything as a slideshow!
What is “Folders”?
All of our archives are organized in groups that live in their own folders. Your Folder view shows you every folder in your archive. You will either have one folder, or several, depending on how your items were organized when you gave them to us. By default, your view will be sorted in alphabetical order by folder name. You can click to open each folder and the files it contains.
In this view, there are many things you can do: create a new folder, favorite folders and view everything in each folder.
There are two easy ways to create folders. Create an empty folder in FOLDERS: If you know you plan to review your archive and look for certain photos, you can create a folder ahead of time that you can save photos into as you find them.
Can I delete a folder?
You can only delete folders that you have created. If you delete a folder, the files inside of it remain in your library where they were originally.
What is “Shared”?
“Shared” is where you can see a record of what files you have shared with others via the app.
If you created a public link to share a folder on Facebook, or shared a folder privately with family – you’ll see both here!
What is “Trash”?
Trash is where all of your unwanted files live. If you decide you would like to remove files from your archive, you can select them and trash them. You are only deleting files from the app, not the original archive we have at EverPresent.Your files will also still remain on any USB or DVDs that you ordered!
If you accidentally trashed something, no need to worry! Nothing is permanently deleted until you delete them from the trash. Learn how to restore your files here.
What is “Account”?
Account is where all of your personal details live. The name and email address we have on file and connected to your unique customer number are listed here in addition to the expiration date of your access to the app. You can do two things in your account page with your personal information; update your personal information and change your password.
The email address associated with your account cannot be changed within the app because it is how we link your account to our system! If you’d like to change the email address we have on file for you, please fill our support form.
Where do my Downloads go?
You can download up to five images directly to your desktop either one at a time or altogether. More than five files will be compiled into a zip folder and be emailed to the address attached to your account.
When you receive the email, download the zip folder to your computer. Most browsers default to the Downloads folder on your computer so that is the first place you should look to open the files! View our tutorial on expanding your zip folders here.
Please note that a zip folder cannot be downloaded to a mobile device. If you’re sharing to family members’ phones please send <5 files at a time. Any download requests for more than five files will send the zip folder to the email address on file to be forwarded.
Can more than one person access the archive at a time?
Of course! The great thing about your archive is there’s no limit to how many people can access it or see all of the files you’ve shared with them. You can either share your username and password, or send them a public link.
I signed in but I can’t access my archive
There may be a few reasons why you’re having issues with accessing your archive.
If the expiration date of the archive has passed, then the archive will no longer be visible to you or anyone you’ve shared with. You can renew your membership access by filling out our support form.
Another reason may be that our team hasn’t uploaded your archive yet. It takes some time for our team to digitize, do quality checks and upload to your archive.
If you continue to have issues that are not listed here, please send us a troubleshooting request.
Does everyone need to download the app on their phone to access?
Not at all! The great thing about our online archive is that anyone can just access through their web browsers on a computer if you have shared the public link.