All Digital Organizing Fresh Start projects require that we get your data onto our machines. We have a few options for this – in home transfers, manual transfers you do yourself, and remote transfers. The first two are straightforward – your files get copied directly onto an external hard drive, which we copy to our servers. Remote transfers are basically the same, but require a little more explanation:

Computer devices. Mobile phone, laptop, printer, camera and tabl

Why Do We Transfer Remotely?

Remote transfers are generally the best option for transferring your main computer’s files for our Digital Organizing services, since they:

  • require less work on your part than transferring files to a hard drive and sending it to us
  • don’t require you to part with your computer for several days, as you might if you brought your computer into our office for a manual transfer
  • cost less than going to your home and doing an in-home transfer
  • are reliable
  • are secure

How Do I Know It’s Secure?

  • We use standard, trusted 3rd party software
  • We record each session so it’s like having a security camera watching the whole process
  • We don’t go anywhere near folders without photos & videos
  • We also offer transfers that limits our computer access to photo and video files only
Laptops and file

How Does It Work?

  • Our Digital Organizing team works with a variety of software programs designed for this task, but we select one or more for each transfer depending on archive requirements and system specs
  • We send you an email with all the login and setup information
  • After you’ve set the program up on your computer, let us know when you’re free for a few minutes to get us started
  • We’ll be on your computer for 5-20 minutes identifying folders and files to transfer and doing some manual program exports
  • We’ll change your power settings so that the transfer has the least chance of being interrupted
  • After the transfer has started, we’ll get back to you with a rough estimate of how long it will take
  • During the transfer, you can use your computer normally, but it does need to remain hooked up to the internet and power for the duration of the transfer. The transfer program must also remain open If you shut it off or put it to sleep, the transfer will be interrupted and will take longer.
  • Once the transfer is done, we’ll change the power settings back to normal
  • When your project is done, we will usually do another remote transfer back into your computer. After this transfer is complete, we will remove your computer from the remote login account

How Long Will It Take?

This is highly dependent on how many files and how many gigabytes of data we’re transferring. Transfers usually take 1-2 days for a smaller archive (under 100 GB) and 3-5 days for a larger archive, without interruptions.

Potential Problems
Interruptions are the only problem with transfers. The following will interrupt a transfer:

  • You turn your computer off, including shutting a laptop
  • You lose your internet connection
  • You close the program
  • The program crashes (Uncommon)
  • Your computer crashes (Uncommon, unless you have absolutely no space.)
  • Your computer goes to sleep (Uncommon, since our Digital Organizing team changes the settings before each transfer.)

For Mac users: slashes in filenames are not allowed on the Windows machines we generally use for our transfers. The transfer crashes each time it encounters one. If you use slashes, we either have to manually change every affected file & folder name, or do a slower transfer on one of our Macs

How Hard Is It, Really?

On your end – super easy! You click a download link, install the program, and follow our simple instructions to link your computer to our account. After that, you just need to make sure not to turn your computer off until we let you know the transfer’s complete! Remember, if you have any questions during this process, you can always pick up the phone and call one of our Digital Organizing technicians!

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